Irwin Lazar's blog

By Irwin Lazar
On Aug 25, 2015

Team Chat Apps: Hype vs Reality

Tuesday, August 25, 2015

My latest posting on NoJitter is now available:

Team chat applications are gathering a lot of interest, but enterprise adoption remains low -- giving IT time for proactive evaluation and planning.

By Irwin Lazar
On Aug 07, 2015

It's Time to Address UCCOps

Friday, August 7, 2015

My latest post is now available on NoJitter

In 2014 Nemertes conducted a benchmark study of contact centers in the enterprise. One of the goals was to find out the characteristics of a successful contact center strategy, and along the way we discovered that results didn't match our hypotheses. Read More
By Irwin Lazar
On May 28, 2015

Seeing Through the Cloud of Avaya’s Esna Acquisition

Thursday, May 28, 2015
Earlier today Avaya announced that it was acquiring Esna, a provider of middleware that enables integration between cloud-based applications like Office 365 and Google Apps, and on-premises UC&C platforms from Avaya, Cisco, Jive, ShoreTel and others. More recently Esna delivered a middleware platform that expanded the ability of its customers to integrate other applications into the customer’s own web-based applications.
By Irwin Lazar
On May 27, 2015

UC: To Integrate or Consolidate?

Wednesday, May 27, 2015

As they look to simplify the user experience while reducing costs, many enterprises ultimately will seek single-vendor solutions.

Among the majority of our clients and research participants, the primary challenge in developing a go-forward UC strategy is determining how to integrate incumbent UC applications to present a seamless user experience. Users repeatedly tell us they want a single application for voice, video, and conferencing, with the ability to start meetings with one click or ease in scaling instant messaging chats to voice and/or video calls, 1:1 or among groups.

By Irwin Lazar
On May 07, 2015

Will 802.11ac Kill Wired Ethernet?

Thursday, May 7, 2015
The evidence is all around us that wireless networks are rapidly replacing wired as the connectivity option of choice, and not just for mobile phones and tablets.

The new 802.11ac standard provides bandwidth equal to or surpassing that which is available to most wired users, but abandoning wired networks isn't for everyone just yet.

Read the rest at:

By Irwin Lazar
On Apr 29, 2015

Cloud-based apps need to federate with other services

Wednesday, April 29, 2015
Leverage native integration capabilities, third-party products and user account management in order to bridge cloud-based apps and on-premises services.

Companies are rapidly embracing cloud-based apps -- not just for collaboration, but also for core business functions like customer relationship management and human resources. But often cloud adoption efforts are disjointed.


By Irwin Lazar
On Mar 19, 2015

Lync No More – Welcome “Skype for Business”

Thursday, March 19, 2015

At the 25th anniversary Enterprise Connect this week in Orlando Microsoft took a bit of a gamble, walking away from the “Lync” name for its unified communications platform that it had adopted just a few short years ago, replacing it with "Skype for Business" (and “Skype for Business Cloud” within Office 365 as a replacement for Lync Online.) Renaming its UC offering is nothing new for Microsoft, Skype for Business represents the fourth name of a platform that started life as Live Communications Server.

By Irwin Lazar
On Jan 29, 2015

Reinventing Email...Again

Thursday, January 29, 2015

Email, the scourge of today’s workforce that keeps millions upon millions from actually getting anything done seems to exist as a necessary evil in the corporate collaboration environment. While the way that companies deliver email is shifting to the cloud, the actual inbox hasn’t changed all that much since the early days of Lotus Notes and Microsoft Outlook.

By Irwin Lazar
On Jan 15, 2015

Encrypting the SaaS Collaboration Cloud

Thursday, January 15, 2015

In our 2014-15 Enterprise Technology Benchmark we asked participants if the 2014 revelations of National Security Agency (NSA) eavesdropping were impacting their plans for leveraging cloud-based services. Few said it was stopping them, almost 67% of participants said they were taking a more careful look at where their data resided, and who might be able to gain access to it.

By Irwin Lazar
On Jan 12, 2015

The top 5 UC tech trends enterprises should know

Monday, January 12, 2015

While the future of UC tech is hard to predict, Nemertes Research analyst Irwin Lazar takes an educated guess in his top 5 predictions for 2015.



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