As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
The March to UC Virtualization Continues!
This week Sonus introduceda software version of its session border controller (SBC) platform aptly named SWe (Software edition), reflecting a couple of trends we’re seeing in both the enterprise and service provider UC space:
- Increasing demand for virtualizeable software rather than hardware-based appliances or dedicated servers. Nearly 70% of companies are either using or planning to use virtualization infrastructure to support their UC platforms. In the service provider space, a NFV (network functions virtualized) has just about supplanted SDN as the buzzword of the day.
- Commonality across on-prem and cloud – one of the big selling points for companies like Avaya and Cisco is the fact that they offer a common codebase, and thus feature set, for both their on-premise platforms, as well as the platforms they sell to service providers to enable those providers to offer cloud-based UC products. Leveraging the same codebase across both on-premise as cloud allows customers to easily migrate without changing end-points, or customized extensions/integrations with other systems.
Products like the Sonus SWe enable enterprises and service providers to achieve these goals for not just the core signaling, remote survivable gateways, and feature servers in their UC architecture, but now for components that enable interworking and security. Evaluate them as part of your own march to virtualized UC.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.