At this week's Ignite conference in Atlanta, Microsoft, along with partners Crestron, Logitech, and Polycom announced the first devices as part of the Project Rigel effort to enable easier Skype fo
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Mitel Goes Mobile
Having spent part of last week at Mitel’s annual analyst meeting in NYC I come away with a bit different view. Mitel shared a vision of using Mavenir to enable mobile carriers to deliver business focused offerings aimed at task and information workers, separating their market focus a bit from competitors who largely aim at solutions for knowledge workers. Mitel seeks to provide a platform that operators can use to embed real-time communications into business process applications, extending communications in context to improve specific processes. It also seeks to leverage IMS to enable interfacing of business apps with native mobile apps so that workers can use familiar built-in apps for voice, messaging, and video instead of separate mobile UC clients.
Mitel may be on to something. For instance, our 2015-16 UC&C benchmark showed that use of mobile apps for video is still low, with less than 7% regularly using video on smartphones, and less than 4% for tablets. The challenges of delivering mobile UC clients that function within secure mobile containers or app wrappers further limit the success of mobile UC initiatives. Meanwhile, more than half of IT leaders we interviewed are looking to integrate UC capabilities into their business apps.
The big challenge for Mitel is convincing service providers that are largely focused on winning consumer business that there’s an untapped, and potentially lucrative market for business services. Already we’re seeing managed mobile offerings that bridge wireless and wired from carriers like Sprint. Longer term, it behooves carriers to fight OTTP with their own offerings that play to their strengths in network delivery and ability to embed capabilities into native mobile phone apps.