Robin Gareiss's blog

By Robin Gareiss
On Apr 21, 2015

Evaluating Cloud UC Costs

Tuesday, April 21, 2015

Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.

One of the most frequent questions enterprise clients ask us when contemplating a move to the cloud is, "Will we save money?" And in typical consulting fashion, my answer is that it depends.

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By Robin Gareiss
On Mar 12, 2015

ShoreTel, Avaya, Microsoft Offer Best TCO for IPT, UC

Thursday, March 12, 2015

Nemertes' annual cost study reveals a surprise or two on IP telephony and UC spending.

IP telephony costs are generally declining, but implementation costs are increasing. Meanwhile, movement to the cloud for IP telephony and unified communications is in full swing -- though cost savings may not match conventional wisdom, according to Nemertes' annual study of IP telephony and UC costs.

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By Robin Gareiss
On Aug 06, 2014

Are You Thinking ‘Trusted Advisor?’ If Not, You Should Be

Wednesday, August 6, 2014

The role of a “trusted advisor” is paramount in any situation, whether it’s a physician, lawyer, or business partner. If you’re not thinking about this in your role in IT, you should be—and I’ll explain why. (Hint: Your IT budget will increase—dramatically. And, you can leverage reliable partners as an extension of your team.)

By Robin Gareiss
On Nov 07, 2012

Time to Go All Mobile?

Wednesday, November 7, 2012

IT staffs must weigh productivity and employee preference with cost savings to determine what type of device makes sense for which employees and under what type of ownership model.

As companies embrace anytime, anywhere communications--driven by the ubiquity of mobile devices--has the time finally come (yet again) to toss aside IP hardphones or even softphones?

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By Robin Gareiss
On May 16, 2012

Is the Death of the Handset Near?

Wednesday, May 16, 2012

Increasingly, IT staffs are evaluating the replacement of hardphones with softphones or mobile devices—a hot at this week’s Interop conference in Las Vegas, where I moderated a lively session on “Enabling Endpoints for Collaboration: Hardphones, Softphones, Mobile Phones.”

By Robin Gareiss
On Mar 20, 2012

Tablet Business Case? Let Them Figure it Out...

Tuesday, March 20, 2012

Most organizations we're benchmarking now are doing something with tablets. In most cases, they have some small, controlled rollout, either just for executives or for a specific, narrow job function.

IT is inundated with requests for tablets. Everyone wants one, but few can demonstrate why.

By Robin Gareiss
On Mar 13, 2012

Retirement's Looming; Get the Macs Ready

Tuesday, March 13, 2012

By Robin Gareiss, Executive Vice President & Founder, Nemertes Research


IT leaders are facing a new challenge that, at first glance, may seem more of an HR issue than an IT issue. Droves of near-retirement-age folks are, well, planning to retire.

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