- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Speaking on UC Federation at Interop NYC
I am presenting on UC Federation on Wednesday, October 1 at 4 PM in Room E07, Level 1 at Interop NY. Abstract is below:
Unified Communications systems promise more efficient communicationsprovided both parties are using the same vendor's system. Vendors have promised that they will federate among themselvesthat is, that they'll interwork so users of the system can communicate. But how much progress has there really been toward this goal? How much integration work has to be done on the enterprise side if you want different systems to talk to one another? What network-based services can deliver federation today, and what is the business case for using them? This session will help you understand the state of interoperation among UC systems today, and determine whether your enterprise can benefit from such efforts.
In addition, you can check out an interview I recently did with Clark Buckner for the TechnologyAdvice.com podcast (an Interop media partner) covering my session.