Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
XenMobile’s Unveiled Improvements at Citrixy Synergy
In March, we covered how Citrix incorporated Federal Information Processing Standards, or FIPS, compliance into XenMobile to meet the needs of highly regulated (i.e. government-regulated industries and the like). Citrix re-emphasized XenMobile’s FIPS compliance during last week’s Citrix Synergy IT conference. At Citrix Synergy, the company’s annual IT conference for mobility, networking, virtualization, and cloud, Citrix pulled the curtain off XenMobile 9.0’s enhancements for its proprietary business applications as well as its expanded portfolio of supported operating systems (OSs).
Improving the functionality of WorxMail and WorxWeb, the two apps can be quickly toggled with XenMobile 9.0. Also, Citrix is taking advantage of the unique user interface (UI) of smartphones and tablets by adding touch-based gestures to sort and file emails in WorxMail. These innovations are handy, but the new XenMobile apps are likely to make a bigger splash. The note-taking tool, WorxNotes, integrates notes with WorxMail and ShareFile, making on-the-fly notations easily documented and shared. WorxEdit allows users to edit documents (yes, including Microsoft Office docs) and sync data to ShareFile from mobile devices.
WorxEdit is an absolutely necessary and right on time for Citrix. With Microsoft recently announcing that its closing Office compatibility on mobile endpoints exclusively to its OneDrive cloud, Citrix needed an answer to keep organizations from considering a shift to OneDrive for Office app compatibility.
Lastly, Citrix is adding Windows Phone 8 and 8.1 support to XenMobile. Currently, only 25% of organizations support Windows 8, and another 16% plan to add Windows Phone 8 support in 2014. While this figure pales in comparison to iOS and Android, Windows Phone 8 is on the rise in the enterprise and Citrix is wise for incorporating it into XenMobile.
XenMobile 9.0 and the enhancements therein won’t be available until June 2014, and the new apps will be available as “technology previews” for Citrix’s current customers.