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By Matt Craig
On Jan 29, 2015

Google an MVNO, Does that Mean Anything in the Enterprise?

Thursday, January 29, 2015

YES! Typically, when we think of enterprise mobility, it’s a very different beast. The majority of announcements in the greater collective of the mobile world are aimed at the consumer side. Very rarely do we see an announcement that isn’t “Enterprise Mobile” natured that has a large potential impact on the enterprise. This is one of them.

By Irwin Lazar
On Jan 29, 2015

Reinventing Email...Again

Thursday, January 29, 2015

Email, the scourge of today’s workforce that keeps millions upon millions from actually getting anything done seems to exist as a necessary evil in the corporate collaboration environment. While the way that companies deliver email is shifting to the cloud, the actual inbox hasn’t changed all that much since the early days of Lotus Notes and Microsoft Outlook.

By Lisa Durant
On Jan 28, 2015

Think You’re Not Interacting with Customers Through Mobile? Think Again.

Wednesday, January 28, 2015

Both at last week’s Aspect Analyst Summit and at yesterday’s Interactive Intelligence webinar, much emphasis was placed on mobile customer service. A fellow analyst said something that I really loved: “Mobile isn’t a channel, it’s every channel.” How true! 

By Matt Craig
On Jan 23, 2015

Microsoft’s HoloLens Fills the Void Between Google Glass and Oculus Rift

Friday, January 23, 2015

Many will call it a “wearable,” yet, I don’t think that is the correct term for it. Wearables tend to be more passive devices, casually adding nudges and information to your day-to-day life. Google Glass, as well as the assortment of smartwatches, fall into this category. The HoloLens is more task-oriented. You will only don the HoloLens with a specific goal in mind. You will not see many people walking down the streets with it strapped to their heads.

By John Burke
On Jan 21, 2015

IaaS as a Service? VARs in the Cloud

Wednesday, January 21, 2015

At one time, the very idea of using a reseller to get a cloud service seemed silly—wasn’t direct, easy consumption the whole point?  Now, having a layer of assistance between the enterprise and the provider looks steadily more sensible.

By Irwin Lazar
On Jan 15, 2015

Encrypting the SaaS Collaboration Cloud

Thursday, January 15, 2015

In our 2014-15 Enterprise Technology Benchmark we asked participants if the 2014 revelations of National Security Agency (NSA) eavesdropping were impacting their plans for leveraging cloud-based services. Few said it was stopping them, almost 67% of participants said they were taking a more careful look at where their data resided, and who might be able to gain access to it.

By Irwin Lazar
On Jan 12, 2015

The top 5 UC tech trends enterprises should know

Monday, January 12, 2015

While the future of UC tech is hard to predict, Nemertes Research analyst Irwin Lazar takes an educated guess in his top 5 predictions for 2015.


By Lisa Durant
On Jan 12, 2015

5 Contact Center Predictions for 2015 (and a glance at 2014 in review)

Monday, January 12, 2015

It’s a new year, and that means it’s time to take a look at what happened in the contact center space in 2014 and where it’s going in 2015. Contact center industry analysts, IT leaders, and service providers had a lot of ideas about where things were headed in 2014; some of these have panned out while others have busted. Let’s take a look at the past, present, and future of five key topics in contact center:

By Johna Till Johnson
On Jan 07, 2015

IBM Plunges Into Pervasive Protection

Wednesday, November 5, 2014

In November, IBM took a significant leap  into the area of pervasive protection with a portfolio of new offerings focusing on enhancing cloud security.  The company announced eleven new products and service enhancements in the areas of access management, data protection, visibility and analytics, and security operations, essentially extending premise-base security to integrate with cloud services. The goal is to “pivot the portfolio towards cloud”, as the company put it.

By Lisa Durant
On Dec 19, 2014

10 Consumer Mobile Apps that Make High-Stress Seasons a Little Easier for Customers

Friday, December 19, 2014

Now is the time for organizations to differentiate themselves from their peers by offering consumer-facing mobile applications that make customers’ lives just a little easier. At no time does this become more apparent than during high-stress seasons when every minute counts towards consumers’ perception of customer service! Here are 10 types of consumer mobile apps that make these stressful times of year just a little easier for customers: