RSS

Analyst Blogs

Enter a comma separated list of user names.
By Irwin Lazar
On Jan 15, 2015

Encrypting the SaaS Collaboration Cloud

Thursday, January 15, 2015

In our 2014-15 Enterprise Technology Benchmark we asked participants if the 2014 revelations of National Security Agency (NSA) eavesdropping were impacting their plans for leveraging cloud-based services. Few said it was stopping them, almost 67% of participants said they were taking a more careful look at where their data resided, and who might be able to gain access to it.

By Irwin Lazar
On Jan 12, 2015

The top 5 UC tech trends enterprises should know

Monday, January 12, 2015

While the future of UC tech is hard to predict, Nemertes Research analyst Irwin Lazar takes an educated guess in his top 5 predictions for 2015.

Read more at searchunifiedcommunications.com

By Lisa Durant
On Jan 12, 2015

5 Contact Center Predictions for 2015 (and a glance at 2014 in review)

Monday, January 12, 2015

It’s a new year, and that means it’s time to take a look at what happened in the contact center space in 2014 and where it’s going in 2015. Contact center industry analysts, IT leaders, and service providers had a lot of ideas about where things were headed in 2014; some of these have panned out while others have busted. Let’s take a look at the past, present, and future of five key topics in contact center:

By Johna Till Johnson
On Jan 07, 2015

IBM Plunges Into Pervasive Protection

Wednesday, November 5, 2014

In November, IBM took a significant leap  into the area of pervasive protection with a portfolio of new offerings focusing on enhancing cloud security.  The company announced eleven new products and service enhancements in the areas of access management, data protection, visibility and analytics, and security operations, essentially extending premise-base security to integrate with cloud services. The goal is to “pivot the portfolio towards cloud”, as the company put it.

By Lisa Durant
On Dec 19, 2014

10 Consumer Mobile Apps that Make High-Stress Seasons a Little Easier for Customers

Friday, December 19, 2014

Now is the time for organizations to differentiate themselves from their peers by offering consumer-facing mobile applications that make customers’ lives just a little easier. At no time does this become more apparent than during high-stress seasons when every minute counts towards consumers’ perception of customer service! Here are 10 types of consumer mobile apps that make these stressful times of year just a little easier for customers:

By Matt Craig
On Dec 19, 2014

T-Mobile's Data Stash Has Some Business Appeal

Friday, December 19, 2014

Earlier this week, T-Mobile made an announcement related to its “Uncarrier” movement. Starting in January, T-Mobile customers will see their mobile data start rolling over from month-to-month. Dubbed “Data Stash,” this new program will be available to every subscriber, whether consumer or business. If this sounds familiar, it’s very reminiscent to AT&T’s (then Cingular) voice minute rollover plans from a decade ago.

By Irwin Lazar
On Dec 19, 2014

Avaya’s Engagement Strategy Reflects Need for Collaboration in Context

Friday, December 19, 2014

Last week Avaya held an analyst and media conference in Santa Clara that was as notable for what they announced as it was for what they didn’t. Typically vendors use these events to either publicly, or under NDA, announce new products and services. For Avaya however, the announcement was not so much about new products as it was about new, and enhanced existing relationships. Highlighting the news was its partnership with Google to bring Avaya’s contact center agent desktop to Chromebook as a way of reducing agent capital and operational costs.

By Johna Till Johnson
On Dec 12, 2014

Inception: Engineered for Destruction

Friday, December 12, 2014

Unless you’ve been living under a rock for the past decade, you’ve heard about advanced persistent threats (APT): threats that are engineered to unfold over time, slowly infiltrating a chosen target through a range of attack vectors and often utilizing code snippets that are harmless individually, but recombine to become toxic. And of course you’re aware of the promise of cloud, particularly the ability to make resources available more quickly and ubiquitously than ever before.

By Lisa Durant
On Dec 12, 2014

Cisco’s Analytics Announcement and How the Internet of Things Impacts Contact Center

Friday, December 12, 2014

Yesterday, Cisco Systems Inc.’s released the Cisco Connected Analytics for the Internet of Everything portfolio, part of its initiative to push beyond providing network infrastructure towards enabling its customers to extract actionable data from that network. Big data and the Internet of Things (IoT) may not have a large footprint in contact center today, but they are definitely making their way into contact center initiatives.

By Matt Craig
On Dec 10, 2014

IBM and Apple Take Analytics Mobile

Wednesday, December 10, 2014

IBM and Apple jointly announced the release of the first group of IBM MobileFirst applications. MobileFirst comes out of IBM and Apple’s partnership focused on releasing enterprise iOS apps as a mobile front end for IBM’s big data analytics solutions, focused on various verticals. The first released group includes solutions for banking, retail, insurance, financial services, telecommunications, governments and airlines. The idea behind the partnership is simple: let each do what they do best.

Pages