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Nemertes Issue Papers

Nemertes Issue Papers deliver our groundbreaking research and actionable recommendations on emerging IT topics.

Please select a paper from the below list for a complete abstract and client access.

Capital and operational costs drop, reflecting more competition and shorter learning curves, respectively.
May 05, 2015
Small businesses are far more likely to adopt cloud-based collaboration services than larger organizations
Apr 13, 2015
PilotHouse Program results based on detailed ratings from IT professionals
Apr 07, 2015
Sixty-seven percent of those deployments are within the data center.
Mar 09, 2015
CD
Integrate Solutions to Deliver More Services With Fewer Providers
Feb 02, 2015
CD
IT is key to just about every new business initiative.
Jan 07, 2015
Twenty-nine percent of organizations are already using speech analytics with another 38% planning or evaluating the technology.
Jan 07, 2015
53% of organizations look at contact center performance primarily in half-hour or shorter time intervals for forecasting purposes.
Dec 05, 2014
More than half of companies are increasing security spending, primarily because of new visibility, scope, and role for IT professionals.
Dec 05, 2014
Nemertes developed this checklist to help contact center IT and operations leaders evaluate their contact center operational performance
Dec 05, 2014
Issue Paper
Dec 05, 2014
UCC
Nemertes defines UCaaS as a fully hosted UC offering delivered by a service provider that manages all applications and infrastructure.
Oct 08, 2014
Consider adding two-factor authentication to your arsenal of enterprise protection, if you haven’t already.
Sep 09, 2014
To improve the stickiness of mobile management, balance usability with security for the apps and security solutions IT pushes to endpoints.
Sep 04, 2014
MNS
Issue Paper
Aug 21, 2014
UCC
Understanding the total cost of ownership (TCO) of contact center alternatives is critical for sound decision making.
Jul 30, 2014
Understanding the Total Cost of Ownership of IP Telephony and Unified Communications alternatives is critical for sound decision making.
Jul 11, 2014
CMT
In 2014, more than 14% of employees use a tablet as a primary computing device.
Jul 10, 2014
MNS
For the CIO, these trends—and their impact on the office of the CMO—represent both a threat and an opportunity
Jul 10, 2014
Nemertes Names Top Enterprise, Midmarket Unified Communications & Collaboration Providers
May 21, 2014