Nemertes Issue Papers

Nemertes Issue Papers deliver our groundbreaking research and actionable recommendations on emerging IT topics.

Please select a paper from the below list for a complete abstract and client access.

Two-thirds of organizations are at least trying to measure FCR.
Sep 29, 2015
Checklists provide enterprise architects with key questions to answer as they evaluate emerging enterprise technologies
Sep 16, 2015
How Vendor Selection Impacts ROI
Sep 15, 2015
If 30% or more of workloads will not be in the private cloud in the foreseeable future, look to CI for that set of workloads long term.
Aug 27, 2015
Information technology is aggressively transforming into “enterprise technology"
Aug 05, 2015
Contact center operations leaders know the value of communication and collaboration.
Jul 17, 2015
More than 60% of organizations have deployed MDM, while half that number is currently using MAM.
Jul 16, 2015
Jun 17, 2015
The demands placed on IT are changing as IT leaders are increasingly asked to serve as innovators within their organizations.
Jun 08, 2015
Capital and operational costs drop, reflecting more competition and shorter learning curves, respectively.
May 05, 2015
Small businesses are far more likely to adopt cloud-based collaboration services than larger organizations
Apr 13, 2015
PilotHouse Program results based on detailed ratings from IT professionals
Apr 07, 2015
Sixty-seven percent of those deployments are within the data center.
Mar 09, 2015
Integrate Solutions to Deliver More Services With Fewer Providers
Feb 02, 2015
IT is key to just about every new business initiative.
Jan 07, 2015
Twenty-nine percent of organizations are already using speech analytics with another 38% planning or evaluating the technology.
Jan 07, 2015
53% of organizations look at contact center performance primarily in half-hour or shorter time intervals for forecasting purposes.
Dec 05, 2014
More than half of companies are increasing security spending, primarily because of new visibility, scope, and role for IT professionals.
Dec 05, 2014
Nemertes developed this checklist to help contact center IT and operations leaders evaluate their contact center operational performance
Dec 05, 2014
Looking at the rise of new team chat apps and what it means for UC
Dec 05, 2014