Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Nemertes Key Trends reports provide detailed analysis and assessment of specific technology markets.
Click on the titles below to read the complete Key Trends
- Mobile Application and Device Strategies- Winter, 2014
- Contact Center of the Future - Winter, 2014
- Mobile Device Management - Summer, 2012
- Data Center Outsourcing - The Emergence of Outsourcing into the Cloud - Spring, 2010
- Managed Hosted and Unified Communications - Winter, 2010
- Videoconferencing - Winter, 2009
- Virtualization Security - Summer, 2009
- Optimizing Application Delivery - Spring, 2009