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Browse by Keyword: Cloud

Almost 20% of organizations use PaaS now, and more than 40% use IaaS, and the market is seeing rapid expansion
Apr 03, 2014
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014
Almost half of companies are moving to cloud email/calendar platforms
Feb 26, 2014
UCC
Issue Paper
Nov 13, 2013
Sep 18, 2013
Key elements IT leaders have to manage in achieving the confluence of these two demands.
Sep 11, 2013
Benchmark
Jun 27, 2013
Benchmark
Jun 27, 2013
Leveraging Big Data to optimize the contact center
Apr 05, 2013
Private cloud adoption now sits at just more than 31% of benchmarked companies, with 51% planning to have one in use by 2014.
Mar 22, 2013
BDAV | CD
Issue Paper
Jan 29, 2013
CD | MNS | UCC
Nemertes Research Benchmark Report
Nov 06, 2012
CD | MNS | UCC
Nemertes Research Benchmark Report
Oct 01, 2012
UCC
Provider Update
Sep 24, 2012
BDAV | CD | MNS | SecComp | UCC
PilotHouse Awards
Jan 13, 2012
BDAV | CD | CMT
Issue Paper
Nov 22, 2011
Issue Paper
Nov 17, 2011
CD | CMT
Jul 07, 2011
BDAV | CD
Feb 25, 2011
CD | CMT | SecComp | UCC
Dec 01, 2010
CD | CMT