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Browse by Keyword: Cloud

Capital and operational costs drop, reflecting more competition and shorter learning curves, respectively.
May 05, 2015
CD | UCC
With tightening IT budgets, look to offset UC spending elsewhere, or build a demonstrable business case with measurable ROI.
Apr 27, 2015
UCC
Integrate Solutions to Deliver More Services With Fewer Providers
Feb 02, 2015
CD
Issue Paper
Aug 21, 2014
UCC
Benchmark
Jun 16, 2014
ETA
IPT deployment is on the rise, 52%
May 20, 2014
Major trend in the video space include greater support for external conferencing
May 20, 2014
46% of companies planned to deploy cloud-based secure document sharing tools by the end of 2014
May 20, 2014
Almost 20% of organizations use PaaS now, and more than 40% use IaaS, and the market is seeing rapid expansion
Apr 03, 2014
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014
Almost half of companies are moving to cloud email/calendar platforms
Feb 26, 2014
UCC
Issue Paper
Nov 13, 2013
Sep 18, 2013
Key elements IT leaders have to manage in achieving the confluence of these two demands.
Sep 11, 2013
Benchmark
Jun 27, 2013
CD
Benchmark
Jun 27, 2013
CD
Leveraging Big Data to optimize the contact center
Apr 05, 2013
Private cloud adoption now sits at just more than 31% of benchmarked companies, with 51% planning to have one in use by 2014.
Mar 22, 2013
CD
Issue Paper
Jan 29, 2013
CD | MNS | UCC
Nemertes Research Benchmark Report
Nov 06, 2012
CD | MNS | UCC