Just a handful of years ago it was nearly impossible to avoid that little red button sitting on seemingly every office desk.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
If you’re like most IT professionals, you’ve noticed that your roster of third-party providers continues to grow.
A Deeper Look at Enterprise Connect Contact Center Announcements from Avaya, CafeX, Cisco, Five9, Genesys, 8x8, and more
Enterprise Connect 2015 proved a popular venue for contact center and customer engagement announcements.
Browse by Keyword: Multi-channel
53% of organizations look at contact center performance primarily in half-hour or shorter time intervals for forecasting purposes.
Dec 05, 2014
22% of organizations plan to integrate email, and 35% plan to or are evaluating integrating mobile into their contact center platforms.
Aug 18, 2014
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014
Phrase-driven speech analysis can also help companies to ensure process and procedure compliance, evaluate sales and communication skills.
Feb 12, 2014
Sep 18, 2013
Nemertes Research Benchmark Report
Sep 12, 2012