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Cisco has announced plans to acquire Acano, a privately-owned provider of an on-premises platform fo
I must admit that when I heard the news that Mitel had announced plans to acquire Mavenir in March of this year I didn’t give it much thought.
At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Browse by Keyword: omni-channel
53% of organizations look at contact center performance primarily in half-hour or shorter time intervals for forecasting purposes.
Dec 05, 2014
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014