Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
When Chuck Robbins succeeds John Chambers as CEO on July 26, what changes can competitors, partners, and IT professionals anticipate?
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Browse by Keyword: Voice
Major trends in the UC space include more cloud offerings and increased support for new standards
May 20, 2014
Less than 50% of companies are either extending or planning to extend UC applications to tablet users.
Dec 16, 2013
Nemertes Research PilotHouse Awards
Aug 07, 2012