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Browse by Keyword: WebRTC

Insight into organizational strategies, business cases, deployment strategies, ownership models and more!
Jun 29, 2015
CD | UCC
Issue Paper
Aug 21, 2014
UCC
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014
52% of IPT deployments are growing (up from 48% in 2012) while only 28% of companies have fully deployed IPT.
Feb 04, 2014
UCC
What are the reasons enterprise IT leaders should explore the use of WebRTC?
Oct 10, 2013
UCC