As an analyst, I spend a lot of time reading and learning about new and emerging technology.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
My latest posting on NoJitter is now available:
At last week’s Enghouse Interactive Analyst Event, I had a chance to get up close and personal with some of their contact center products.
Browse by Keyword: WebRTC
Insight into organizational strategies, business cases, deployment strategies, ownership models and more!
Jun 29, 2015
Aug 21, 2014
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Mar 03, 2014
52% of IPT deployments are growing (up from 48% in 2012) while only 28% of companies have fully deployed IPT.
Feb 04, 2014
What are the reasons enterprise IT leaders should explore the use of WebRTC?
Oct 10, 2013