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Nemertes PilotHouse Awards

The winners of the Nemertes PilotHouse Awards represent the “movers and shakers” among communications and computing vendors

History and Background

Nemertes has gathered and analyzed customer ratings of IT products and services since 2003. We established the PilotHouse Award Program in 2007. Its purpose is to recognize the top providers of IT products and services.

In today's market, technology buyers are overwhelmed with information on choices for vendor solutions. Nemertes PilotHouse Awards simplify this choice by recognizing companies in a variety of technology markets that demonstrate outstanding achievement and superior performance.

IT decision-makers must determine whether to use a large vendor with sizable market presence or an emerging provider with smaller presence but potentially better innovation and service. The PilotHouse program gathers customer ratings for providers of all sizes, giving decision-makers insight and guidance to select the vendor or service provider that most aligns with company goals.

Nemertes PilotHouse awards are based on primary research through in-depth interviews with IT decision-makers, who rate their vendors based on experiences with them. Nemertes augments these interviews with a broad survey of IT decision-makers. Nemertes then issues PilotHouse awards to those vendors and service providers who score top ratings in all categories. 

What makes this Nemertes project so different from any other research available? The results are based 100% on the views and experiences of actual customers. Nemertes’ staff determines the methodology, conducts the research and analyzes the findings. But we have no influence over how any given vendor performs. The opinions rest with real customers. In addition, no vendors sponsor this research.

Non-Clients:

Innovator Award Reports are only available to Nemertes retainer clients. For information on becoming a client, please contact us.

PilotHouse FAQ

Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award for Carrier Ethernet Services recognizes service providers delivering Ethernet point-to-point, multipoint, and/or WAN/VPLS services. IT professionals who use these services rated their providers on technology, value, and customer service.

MNS
Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award for Application Delivery Optimization (ADO) recognizes ADO appliances (physical or virtual) that optimize application delivery working from within the network. ADO solutions may cache, compress, accelerate, shape, or condition network traffic—the province of the traditional WAN optimizer—or they may do server load balancing and offload—traditional Application Delivery Controller (ADC) functions. ADO solutions may layer on any number of additional functions, for example application visibility and usage reporting, or access control, content filtering, or other security tasks. IT professionals who use ADO solutions rate their providers on technology, value, and customer service.

MNS
Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award for Internet Connectivity Services recognizes Internet Service Providers (ISPs) offering business Internet connectivity services based on technologies such as TDM, DSL, cable, fiber and wireless. IT professionals who use these services rated their providers on technology, value and customer service.

Nemertes Research PilotHouse Awards
Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award for IP telephony recognizes vendors of IP call-control servers and handsets/softphones. They also typically offer voice/unified messaging, auto-attendant, gateways, and audio conferencing bridges. IT professionals who use these services rated their providers on technology, value, and customer service.

UCC
Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award recognizes Wireless Local Area Network (WLAN) solutions. Although the core technology is set in stone via the IEEE 802.11x standards, there are now multiple standards in use within the .11 subset today, including the aging a/b/g versions, the newer generation n and even the quasi-Wi-Fi 802.17 implementations. Vendors differentiate themselves in a variety of ways, including architecture, management tools, security options, adaptive antennae techniques, and advanced routing features. IT professionals who use these products rate their providers on technology, value, and customer service.

MNS
Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award for IP telephony recognizes vendors of IP call-control servers and handsets/softphones. They also typically offer voice/unified messaging, auto-attendant, gateways, and audio conferencing bridges. IT professionals who use these services rated their providers on technology, value, and customer service.

UCC
Vendors Rated:
Press Release

25 Technology Vendors Win Top Scores From IT Leaders

New York, NY – Aug. 7, 2012 – Nemertes Research today announced the top providers of information technology products and services in its annual PilotHouse Awards program.

The PilotHouse awards are based solely on ratings from about 1,500 IT professionals who use the products and services. Nemertes analysts interview a subset of those IT professionals to gather information on what they like and dislike about the products and services. Participants rated their providers on a 1-to-5 scale on value, technology, and customer service in 22 technology areas.

Nemertes has gathered product ratings for nine years, formalizing it into the PilotHouse Awards program five years ago. The Nemertes’ PilotHouse Awards have become the ultimate validation of vendor performance because they are a direct reflection of IT decision-makers’ first-hand experience with products and services.

“IT decision-makers rely on the PilotHouse ratings and peer insight, documenting vendors’ strengths and weaknesses, to make buying decisions,” says Robin Gareiss, Nemertes’ executive vice president and founder. “Vendors who rise to the top—whether overall or in value, technology, or customer service—achieved a significant feat by meeting or exceeding the high expectations of IT professionals.”

PilotHouse Awards recognized providers that received the highest overall average scores. Most technology segments have both Market Leaders and Market Challengers, a reference to their market presence. Market Leaders typically are a small group of vendors that together comprise a large percentage of the overall market and high visibility. Market Challengers typically are a larger group of vendors that together comprise a smaller percentage of the overall market, in terms of number of customers and visibility.

The awards include the following vendors:

Nemertes Research 2012 PilotHouse Awards

  • Application Delivery Optimization (ADO)
    • Top Provider (Market Leaders):  F5
    • Top Provider (Market Challengers): Juniper Networks
  • Carrier Ethernet Services 
    • Top Provider (Market Leaders): Verizon Business 
    • Top Provider (Market Challengers): Level 3 
  • Data-Center Firewalls 
    • Top Provider (Market Leaders):  Juniper Networks
    • Top Provider (Market Challengers): Huawei Symantec 
  • Internet Connectivity Services 
    • Top Provider (Market Leaders): AT&T 
    • Top Provider (Market Challengers): TW Telecom 
  • IP Contact Centers 
    • Top Provider (Market Leaders): Avaya 
    • Top Provider (Market Challengers): Interactive Intelligence 
  • IP Telephony 
    • Top Provider (Market Leaders): Cisco 
    • Top Provider (Market Challengers): Mitel 
  • Managed IP Telephony
    • Top Provider (Market Leaders): AT&T 
    • Top Provider (Market Challengers): IBM 
  • Mobile Device Management 
    • Top Provider (Market Leaders): N/A 
    • Top Provider (Market Challengers): AirWatch 
  • MPLS Services 
    • Top Provider (Market Leaders): Verizon Business 
    • Top Provider (Market Challengers): Sprint 
  • Servers for Virtualization 
    • Top Provider (Market Leaders): IBM 
    • Top Provider (Market Challengers): Cisco 
  • Unified Communications 
    • Top Provider (Market Leaders): Microsoft 
    • Top Provider (Market Challengers): Alcatel-Lucent 
  • Video Conferencing 
    • Top Provider (Market Leaders): Cisco/Tandberg 
    • Top Provider (Market Challengers): Radvision 
  • Wireless LAN 
    • Top Provider (Market Leaders): Hewlett-Packard 
    • Top Provider (Market Challengers): NETGEAR 

About the PilotHouse Awards

Nemertes’ PilotHouse Award program recognizes companies in a variety of technology markets for demonstrating outstanding achievement and superior performance in technological innovation, customer service, and value.

PilotHouse Awards are based 100% on the experiences of IT-decision makers. No vendors sponsor this research or have input in the questions or categories. They are not required to purchase anything to win the award.

About Nemertes Research

Nemertes Research is a research-advisory and strategic-consulting firm that specializes in analyzing and quantifying the business value of emerging technologies. You can learn more about Nemertes Research at our Web site, www.nemertes.com.

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Nemertes Research PilotHouse Awards

Award Definition

The Nemertes PilotHouse award for Data-Center Firewall recognizes firewall solutions designed to protect and serve the special needs of data centers. The sensitive nature of the data and applications contained in data centers, and the sheer volume of resulting network traffic requires outstanding firewalls. IT professionals who use these solutions rated their providers on technology, value, and customer service.

Nemertes Research PilotHouse Awards

Award Definition

The Nemertes PilotHouse award recognizes Mobile Device Management (MDM) solutions. MDM has evolved over the last couple of years in tandem with consumer–oriented mobile operating systems, the complementary phenomena of Bring Your Own Device (BYOD), and the consumerization of IT. These trends have created a need within enterprises for new approaches to MDM. At a basic level, MDM is endpoint management for mobile devices, but vendors have added additional features such as Mobile Application Management (MAM), enterprise app stores, and secure document repositories. IT professionals who use these services rated their providers on technology, value, and customer service.

MNS
Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award for Unified Communications (UC) recognizes vendors identified and rated by IT professionals as their strategic partner for delivering on-premises products, which integrate voice, video, conferencing, messaging, and presence with office and business-process applications to improve collaboration. IT professionals who use these services rated their providers on technology, value, and customer service.

UCC
Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award for Servers for Virtualization recognizes makers of servers used as hosts for virtualized workloads in the data center, the main kind of server now being deployed. Standalone, dedicated physical servers have become not just a minority in the data center, but a small fraction of new servers purchased. IT professionals who use these products rated their providers on technology, value, and customer service.

Vendors Rated:
Nemertes Research PilotHouse Awards

The Nemertes PilotHouse award for managed IP telephony services covers third-party service providers who manage IP telephony servers, switches, handsets and connectivity between locations. IT professionals who use these services rated their providers on technology, value, and customer service.

UCC
How Do IT Buyers Rate Their Vendors?

Each year as part of our PilotHouse award program, Nemertes contacts several thousand IT professionals to uncover their experiences with the vendors, products and technologies they deploy. This guide brings together the insights provided by the PilotHouse program in a single document that includes ratings for providers of a range of communications, computing and security products.

PilotHouse Awards

The Nemertes PilotHouse data-center network and server management award covers companies selling software (or appliances) that help IT monitor and manage the servers and networks contained in their data centers.

Vendors Rated:

The Nemertes PilotHouse award for Data-Center Firewalls recognizes firewall solutions designed to protect and serve the special needs of data centers. The sensitive nature of the data contained in data centers and the sheer volume of network traffic/requests for the data therein requires outstanding firewalls. IT professionals who use these services rated their providers on technology, value, and customer service.

The Nemertes PilotHouse award for Wireless Voice & Data Services recognizes cellular carriers who provide services such as calling, texting and 3G/4G data. 3G technologies in the U.S. include Global System for Mobile Communications (GSM)-defined High Speed Packet Access (HSPA), and Code Division Multiple Access (CDMA)’s Evolution Data Optimized (EVDO). 4G technologies include Long Term Evolution (LTE) and Worldwide Interoperability for Microwave Access (WiMAX).

MNS
Vendors Rated:

The Nemertes PilotHouse award for Internet Access Services recognizes Internet Service Providers (ISPs) offering business Internet connectivity services based on technologies such as TDM, DSL, cable, fiber and wireless. IT professionals who use these services rated their providers on technology, value, and customer service.

The Nemertes PilotHouse award recognizes Wireless Local Area Network (WLAN) solutions. While the baseline technology is set in stone via the IEEE 802.11x standards, vendors choose to differentiate themselves in a variety of ways, including architecture, management tools, and security, antennae, and advanced routing features. IT professionals who use these products rate their providers on technology, value, and customer service.

MNS
Vendors Rated:

The Nemertes PilotHouse award for Managed Internet Services recognizes a variety of managed Internet solutions geared specifically toward businesses looking to outsource their Internet access needs. IT professionals who use these services rated their providers on technology, value, and customer service.

CMT