As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
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Nemertes takes pride in the objectivity and credibility of its research, earned through unwavering vendor-independence since the company’s founding and based on the breadth and accuracy of the information we derive from live conversations with IT practitioners.
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Senior-level analysts with proven expertise in business and technology provide insights and information drawn from Nemertes’ latest research.
Recommendations based on data—not subjective opinions. We tell it like it is! Nemertes analysts cannot hold stock or options in companies we cover (this is unique in the research industry).
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A central point person coordinates and delivers all media products. Our operations team ensures timely production of media deliverables.
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Advanced Communications Services
Advanced Communications Services encompasses enterprise connectivity among sites and with the larger Internet, including: WAN and VPN infrastructure and services, carrier services, Internet access, SIP trunking, and IP Addressing and IPv6
Cloud and Data Center
Cloud and Data Center covers cloud strategies, data center build vs. buy decisions,data center infrastructure and management, green strategies, and colocation.
Managed, Hosted, and Professional Services
Cloud and Data Center covers cloud strategies, data center build vs. buy decisions,data center infrastructure and management, green strategies, and colocation. .
Security & Compliance
Security and Compliance covers enterprise strategies and tools for managing risk and compliance via embedded, overlay or cloud delivered security in key technology areas: virtual data center and cloud, virtual mobile desktop (VMD), application delivery and mobility.
Unified Commications, Collaboration, and Social Media
Unified Communications, Collaboration & Social Computing covers the web of technologies that tie together the virtual workforce, and comprises VOIP/IP Telephony, unified communications, video/audio/web conferencing, unified messaging, IP contact center, communications-enabled business processes, fixed-mobile convergence, enterprise social computing platforms and strategies.
Virtual Enterprise covers technologies used to free enterprise operations from specific physical infrastructure and guarantee service performance to users wherever they are. It comprises Application Delivery Optimization including WAN optimization, application delivery controllers, and other network-based optimization; the virtual and mobile desktop; server and storage virtualization, virtualization management, and the security associated with each.
Wireless and Mobility
Wireless and mobility covers mobile and wireless devices, including phones and tablets, management tools (MDM), application management tools (MAM), development tools (MEAP), application development methodology (Native/HTML5/VDI), mobile expense management, strategies and services, including different flavors of 3G/4G, 802.11x (WLAN) and fixed wireless.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.