- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
2014-15 Nemertes Enterprise Technology Benchmark - Big Data, Cloud, and Data Center
John Burke, CIO and Principal Research Analyst
This webinar focuses on key findings in the areas of Big Data, Cloud, and Data Center from the latest Nemertes Enterprise Technology Benchmark research. This research is based on in-depth conversations with more than 200 IT organizations. The research covers technology adoption, success strategies, and budget and purchasing trends across a range of industry verticals and company sizes.