My latest posting on NoJitter is now available:
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
At last week’s Enghouse Interactive Analyst Event, I had a chance to get up close and personal with some of their contact center products.
Incoming CISOs like to joke that the first item they’re issued when they begin the new job is a T-shirt with a target on it.
2014 2015 Benchmark Key Findings
Nemertes’ 2014/2015 Enterprise Technology Benchmark research is based on in-depth conversations with more than 200 IT organizations. The research covers technology adoption, success strategies, and budget and purchasing trends across a range of industry verticals and company sizes.