Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
2014 2015 Benchmark Key Findings
Nemertes’ 2014/2015 Enterprise Technology Benchmark research is based on in-depth conversations with more than 200 IT organizations. The research covers technology adoption, success strategies, and budget and purchasing trends across a range of industry verticals and company sizes.