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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
ActiveState Private PaaS Underscores Private Cloud Adoption
Enterprises: Moving your SOA into your cloud can be more than virtualizing the existing infrastructure - explore ways to take greater advantage of the cloud you are building to make your SOA more cloud like.
Vendors: Is your SOA product cloud friendly? If not, it had better get there soon.
Investors: Watch other private PaaS vendors, such as Apprenda, and public PaaS providers whose offerings could jump to the private cloud easily, such as RedHat (NASDAQ:RHAT) with its OpenShift.