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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Is ActiveSync Enough for Mobile Device Management?
Microsoft Exchange ActiveSync (EAS), when combined with Exchange Server, provides an inexpensive solution capable of securing corporate data, including email, calendar, contacts, tasks and notes generalized as Personal Information Management (PIM) on a variety of mobile devices. Although EAS provides some baseline Mobile Device Management (MDM) features such as remote wipe and lock, it lacks the robust feature sets of MDM-specific solutions such as identity-based policy enforcement. For organizations supporting a wide variety of devices, or Bring Your Own Device (BYOD) models, EAS has unpredictable functionality as an MDM solution. Although EAS is “good enough” for many organizations, IT managers should evaluate the capabilities of MDM solutions designed provide more advanced security for popular mobile platforms, including iOS and Android.