Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
AT&T and IBM Partnership Illustrates Pull of Public Cloud
By pairing new WAN services with IBM public cloud infrastructure, AT&T and IBM aim to do an end-run around many enterprise concerns about security and performance in use of public Infrastructure as a Service (IaaS) offerings. In partnership, with either vendor an entry point to the joint offering, they are offering secured and segregated network links to IBM's heavily security-focused cloud infrastructure, so that traffic going to and from these public IaaS workloads never traverses the public Internet.
By year's end, 24% of companies will be making some use of IaaS, 30% by the end of 2013, with security being one of the main things holding the rest back.
BTA Bottom Line:
Solutions like the AT&T/IBM joint offer will ease the transition to IaaS for many an enterprise; if you are holding back mainly because of security, look at this and other security-focused IaaS offerings, such as those of FireHost and NaviSite.