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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
AT&T and IBM Partnership Illustrates Pull of Public Cloud
By pairing new WAN services with IBM public cloud infrastructure, AT&T and IBM aim to do an end-run around many enterprise concerns about security and performance in use of public Infrastructure as a Service (IaaS) offerings. In partnership, with either vendor an entry point to the joint offering, they are offering secured and segregated network links to IBM's heavily security-focused cloud infrastructure, so that traffic going to and from these public IaaS workloads never traverses the public Internet.
By year's end, 24% of companies will be making some use of IaaS, 30% by the end of 2013, with security being one of the main things holding the rest back.
BTA Bottom Line:
Solutions like the AT&T/IBM joint offer will ease the transition to IaaS for many an enterprise; if you are holding back mainly because of security, look at this and other security-focused IaaS offerings, such as those of FireHost and NaviSite.