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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Avaya Joins the UC Virtualization Stampede, Supporting Enterprise Data Center Virtualization
Avaya’s, in announcing that its Aura UC applications (voice, messaging, conferencing, and contact center) can now run on VMware, on top of third-party server platforms, joins competitors Cisco, Microsoft, Mitel, ShoreTel, and Siemens in delivering UC as a virtualized application stack, allowing customers to integrate UC into their overall data center virtualization strategies.
Companies continue virtualize more, with the majority of IT departments expecting to virtualize between 76 and 95% of their total applications. UC virtualization has lagged behind other applications due to concerns that virtualized environments couldn’t support low-latency, high-availability workloads. As UC vendors have increased support for virtualization, these fears have abated; IT leaders say they are looking to virtualize their UC servers to reduce operating costs, improve resiliency and scalability, and integrate UC application management with the tools they use to manage other virtualized applications. Approximately 70% of companies are now virtualizing or planning to virtualize at least some UC applications.
BTA Bottom Line:
Evaluate the virtualized offerings of your UC vendor with an eye toward leveraging virtualizations benefits to reduce costs and improve architectural flexibility.