If you’re like most IT professionals, you’ve noticed that your roster of third-party providers continues to grow.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Enterprise Connect 2015 proved a popular venue for contact center and customer engagement announcements.
At the 25th anniversary Enterprise Connect this week in Orlando Microsoft took a bit of a gamble, walking away from the “Lync” name for its unified communications platform that it had adopted just
Avaya Joins the UC Virtualization Stampede, Supporting Enterprise Data Center Virtualization
Avaya’s, in announcing that its Aura UC applications (voice, messaging, conferencing, and contact center) can now run on VMware, on top of third-party server platforms, joins competitors Cisco, Microsoft, Mitel, ShoreTel, and Siemens in delivering UC as a virtualized application stack, allowing customers to integrate UC into their overall data center virtualization strategies.
Companies continue virtualize more, with the majority of IT departments expecting to virtualize between 76 and 95% of their total applications. UC virtualization has lagged behind other applications due to concerns that virtualized environments couldn’t support low-latency, high-availability workloads. As UC vendors have increased support for virtualization, these fears have abated; IT leaders say they are looking to virtualize their UC servers to reduce operating costs, improve resiliency and scalability, and integrate UC application management with the tools they use to manage other virtualized applications. Approximately 70% of companies are now virtualizing or planning to virtualize at least some UC applications.
BTA Bottom Line:
Evaluate the virtualized offerings of your UC vendor with an eye toward leveraging virtualizations benefits to reduce costs and improve architectural flexibility.