My latest posting on NoJitter is now available:
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
At last week’s Enghouse Interactive Analyst Event, I had a chance to get up close and personal with some of their contact center products.
Incoming CISOs like to joke that the first item they’re issued when they begin the new job is a T-shirt with a target on it.
Benchmark 2012-2013 Emerging WAN Trends: The Internet Arises
Three out of four IT organizations report no growth in WAN, yet nearly half project significant increases in bandwidth requirements, increasingly driven by demand from mobile devices. Technology services become more centralized, or shift to the cloud, while technology workers spread out to more locations. Improvements in the reliability, performance, and relative cost of Internet connections lead many organizations to leverage the Internet to address these challenges: by connecting branches directly to the Internet, to supplement the WAN; and by using the Internet as the WAN. Increasing use of Internet is not driving faster deployment of IPv6, despite the exhaustion of address spaces. But, as the use of “nontraditional” IP devices such as surveillance cameras and environmental sensors increases, few companies are looking to IPv6 as a means to connect these (or traditional) devices to each other or to the larger Internet.