Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Benchmark 2012-2013 Emerging WAN Trends: The Internet Arises
Three out of four IT organizations report no growth in WAN, yet nearly half project significant increases in bandwidth requirements, increasingly driven by demand from mobile devices. Technology services become more centralized, or shift to the cloud, while technology workers spread out to more locations. Improvements in the reliability, performance, and relative cost of Internet connections lead many organizations to leverage the Internet to address these challenges: by connecting branches directly to the Internet, to supplement the WAN; and by using the Internet as the WAN. Increasing use of Internet is not driving faster deployment of IPv6, despite the exhaustion of address spaces. But, as the use of “nontraditional” IP devices such as surveillance cameras and environmental sensors increases, few companies are looking to IPv6 as a means to connect these (or traditional) devices to each other or to the larger Internet.