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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
The Changing Role of Mobile Device Management: From Device to Mobility Management
Over the last few years IT departments have been inundated with new mobile devices, resulting from the increased presence of Bring Your Own Device (BYOD) and changing corporate-owned policies. Effectively securing these endpoints was at the top of IT professionals’ list of requirements, and this was reflected in Mobile Device Management (MDM) vendors' offerings. However, post-adoption of effective endpoint hardening technologies companies are asking more of their MDM vendors, looking for more complete enterprise mobility solutions. MDM vendors are responding, including features like mobile application management, wireless authentication, secure document repositories and more. How effective are these additional MDM capabilities? Is MDM still fulfilling its promise of securing consumer–oriented devices? What additional MDM functionality can enterprises look forward to in the near future? During this informative webinar we’ll answer these questions and more. We’ll look at the continually maturing MDM market and provide recommendations for IT decisions makers on how to proceed.