As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
The Characteristics of Highly Successful IT Organizations; The Nemertes 2012-13 Benchmark
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Which technologies are emerging as must-haves for 2013, 2014, and beyond? Where are successful companies turning to managed, hosted, and cloud services and why? How are they dealing with the demands for mobility and unified communications? Find out answers to these compelling questions and much more when Nemertes unveils the groundbreaking results of its largest-ever benchmark study. Spanning 200+ organizations across 18 vertical industries and a range of sizes and geographies, Nemertes 2012/13 benchmark provides an unprecedented deep dive into what IT organizations are doing and why---and why some approaches succeed while others fail.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.