Originally reported in the Indian Pres
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Yesterday, I presented the findings of Nemertes’ PilotHouse Contact Center study in which over 480 IT leaders rated their contact center vendors in areas such as technology, custo
Just a handful of years ago it was nearly impossible to avoid that little red button sitting on seemingly every office desk.
The Cloud Rising
Seventy-five percent of enterprises today are leveraging managed, hosted, and cloud services such as Amazon's Web Services. The companies doing so are more productive with a higher revenue per employee, and a higher revenue per IT employee. Find out what is driving this shift and the results that others have achieved and hope to achieve by embracing this new model.