Originally reported in the Indian Pres
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Yesterday, I presented the findings of Nemertes’ PilotHouse Contact Center study in which over 480 IT leaders rated their contact center vendors in areas such as technology, custo
Just a handful of years ago it was nearly impossible to avoid that little red button sitting on seemingly every office desk.
Data Center Firewall
The Nemertes PilotHouse award for Data-Center Firewall recognizes firewall solutions designed to protect and serve the special needs of data centers. The sensitive nature of the data and applications contained in data centers, and the sheer volume of resulting network traffic requires outstanding firewalls. IT professionals who use these solutions rated their providers on technology, value, and customer service.