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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Dell Buys Gale, Sails Further into Private Cloud, Converged Infrastructure
Dell has acquired cloud management stack vendor Gale Technologies to bolster its ability to anchor a private cloud environment built on either it's own or other vendors' traditional server, network, and storage offerings, or incorporating its new converged infrastructure products.
With nearly 40% of companies planning for private clouds in 2013, the market for cloud management stacks should be growing rapidly. However, fewer than a quarter of companies currently deploy self-service portals and pay-per-use accounting. These are keystones of a real cloud environment, and require the kinds of management stack Gale brings to Dell. Dell is clearly anticipating that as private clouds mature--and as enterprise technology (ET) organizations achieve operational maturity with them--interest in bringing in these remaining cloud functionalities will grow.
BTA Bottom Line: If you are implementing a private cloud, and if you mean to make it fully-functional cloud (including full automation and granular accounting supporting self-service and chargeback) begin evaluating management stacks immediately. That includes both open source solutions such as OpenStack, CloudStack, and Eucalyptus, and proprietary solutions such as VMware's vCloud Director, Citrix's CloudPlatform, and Nimbula's Director.