Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Dell Launches Converged Infrastructure to Pursue Private Clouds
Dell's new Active Infrastructure offers combined storage, compute, and network components and positions the systems as a more efficient, flexible and agile approach to equipping a dense data center. Agility and flexibility are the watchwords of organizations deploying private clouds -- 40.6% of organizations using a private cloud cite them as the primary driver for doing so, compared to 28.1% for cost savings and only 12.5% for achieving efficiency. Although over 45% of companies expect to have a private cloud by 2013, only a little more than 10% of organizations are deploying converged infrastructure.
BTA Bottom Line:
Enterprise Technology groups working to radically transform how they operate their data centers and how much it costs them to do so need to look closely at the converged infrastructure offerings from the major providers: Cisco (via partnerships with storage providers), Dell, HP, IBM and others all have converged infrastructure offerings. ET departments should also be looking closely at the alternative, which is cloud management software, such as that supplied by Citrix, VMware, Virtustream, Nimbula, or Flexiant, running on top of commodity components.