Originally reported in the Indian Pres
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Yesterday, I presented the findings of Nemertes’ PilotHouse Contact Center study in which over 480 IT leaders rated their contact center vendors in areas such as technology, custo
Just a handful of years ago it was nearly impossible to avoid that little red button sitting on seemingly every office desk.
Doing Risk Management Right- YouTube Video
Most important, IT is more often a business enabler than a business inhibitor, causing more people within the business to ponder: What more could we do if we could do it safely? Nemertes also found correlation between the position of the security staff and its perception as a trusted advisor to the business units.
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