Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
EMC iWave Acquisition Shows Growing Significance of Automation for Cloud
The completed acquisition by EMC of iWave Software (for an undisclosed amount) highlights the criticality of automation for cloud initiatives. EMC will be rolling iWave and its wares into the Advanced Storage Division with the goal of expanding its portfolio of automation tools to knit together in-house and cloud storage robustly.
Already 29% of companies have a big data initiative, and 13% expect to be using cloud storage this year with almost as many evaluating their options. As both these trends continue and increasingly come together, the need for robust storage automation will only increase, touching more companies and becoming more important to them.
BTA Bottom Line: Automation, with storage or any other technology, is the key to scaling operations effectively; those projecting a massive expansion in storage consumption and contemplating cloud solutions for some of their storage challenges should be carefully planning how they will automate and integrate cloud and in-house storage management.