As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
The Emergence of Enterprise Mobility Management: Device, Security, and Delivery Trends
February 3, 2014
The floodgates are open as a multitude of devices and OSs flood the enterprise. The traditional mobile device model of a homogenous BlackBerry device population supported by BlackBerry Enterprise Server (BES) no longer dominates the corporate landscape. BlackBerry’s turmoil combined with consumerization, bring your own device (BYOD), and choose your own device (CYOD) shifted device population to heterogeneity. LOBs benefit from greater flexibility in device procurement, but IT administrators face a heavier burden in fully securing and leveraging multiple devices and mobile operating systems. iOS adoption is nearing saturation, with 95% of companies using it while Android adoption sits at 68%. Also, 41% of companies already support Windows Phone and another 20% of companies are evaluating Microsoft’s mobile OS. Tablets are quickly gaining ground, as well, to the extent that they are already replacing laptops as users’ primary devices, and that this trend will grow by roughly 100% per year. As a result, IT professionals need to build their mobility strategies and security models to support an ever-increasing array of devices and OSs. IT leaders are responding by increasing their use of mobile device management, exploring new delivery mechanisms such as cloud, and integrated MDMs with wireless LANs to control mobile access to wireless networks. Over time, integration of network and mobile device management will enable even greater protection and management of the growing array of wireless devices on the network.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.
One of the most frequent questions I get in my discussions with our clients is “what should we do about Lync, is it ready to replace our PBX from vendor XXX”?