As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
December 20, 2012
Bring Your Own Device (BYOD) adoption continues to evolve and to redefine the way people work within the enterprise. Consumerization, in the form of employee-purchased and combination purchasing models alike, has demonstrated that mobile OSes like iOS and Android are enterprise-ready, even though they are still fundamentally consumer-oriented. Readying the enterprise for these OSes has driven companies to adopt new infrastructures in the form of Mobile Device Management (MDM), Mobile Application Management (MAM), and Secure Document Sharing (SDS) to help ensure that IT shops can implement corporate policies, resources, and apps on these endpoints. Companies are also looking to leverage this infrastructure to deliver “enterprise application stores,” mimicking Amazon, Apple, and Google’s application delivery model. BYOD models continue to demonstrate value; companies are spending less on mobility per employee with BYOD or with BYOD as part of a broader purchasing model than with traditional IT-purchased provisioning. Furthering the consumerization of IT, many companies now expect that employees come to work with a personal device. As this expectation that each employee will already have a device and won’t want to carry a second, work-only device continues to spread, reimbursement for getting a device or using a personal device for work is falling out of favor.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.
One of the most frequent questions I get in my discussions with our clients is “what should we do about Lync, is it ready to replace our PBX from vendor XXX”?