Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
When Chuck Robbins succeeds John Chambers as CEO on July 26, what changes can competitors, partners, and IT professionals anticipate?
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
December 20, 2012
Bring Your Own Device (BYOD) adoption continues to evolve and to redefine the way people work within the enterprise. Consumerization, in the form of employee-purchased and combination purchasing models alike, has demonstrated that mobile OSes like iOS and Android are enterprise-ready, even though they are still fundamentally consumer-oriented. Readying the enterprise for these OSes has driven companies to adopt new infrastructures in the form of Mobile Device Management (MDM), Mobile Application Management (MAM), and Secure Document Sharing (SDS) to help ensure that IT shops can implement corporate policies, resources, and apps on these endpoints. Companies are also looking to leverage this infrastructure to deliver “enterprise application stores,” mimicking Amazon, Apple, and Google’s application delivery model. BYOD models continue to demonstrate value; companies are spending less on mobility per employee with BYOD or with BYOD as part of a broader purchasing model than with traditional IT-purchased provisioning. Furthering the consumerization of IT, many companies now expect that employees come to work with a personal device. As this expectation that each employee will already have a device and won’t want to carry a second, work-only device continues to spread, reimbursement for getting a device or using a personal device for work is falling out of favor.
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