Google announced Android for Work today, unveiling its new tools and strategy for using Android devices in the workplace.
- PilotHouse Vendor Rating
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
YES! Typically, when we think of enterprise mobility, it’s a very different beast. The majority of announcements in the greater collective of the mobile world are aimed at the consumer side.
Email, the scourge of today’s workforce that keeps millions upon millions from actually getting anything done seems to exist as a necessary evil in the corporate collaboration environment.
Ericsson “Bowser” Demonstrates need for proactive WebRTC Strategy
Ericsson’s recently introduced “Bowser” mobile web browser leverages WebRTC, an emerging technology allowing any browser to function as a voice/video/messaging client, to enable any two mobile end-points to directly communicate, without the need for centralized servers or rate-based telco services. Browser-to-browser communications is just one application of WebRTC, other potential uses include leveraging a browser as an alternative to a dedicated UC clients, or enabling “click-to-call” voice/video for customers accessing company websites to connect directly to contact centers.
Ericsson’s move is but just one innovative application of WebRTC. Startups such as Addlive, Hookflash, Tokbox, Twilio, Voxeo, and Zingaya are delivering APIs enabling customers to build their own WebRTC-enabled applications, while others including Bistri, FrisB, Tenhands, and Vidtel are already delivering browser-based voice and /or video services that leverage WebRTC.
ETA Bottom Line:
Those responsible for mobility, customer service, and unified communications planning should stay abreast of WebRTC developments. Work with your vendors to understand their WebRTC roadmaps, and carefully follow emerging consumer-focused services.