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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Face it … Google Glass is Coming to the Enterprise
The next big addition in enterprise hardware isn’t sitting under your nose, but it very well could be on top of it. Google Glass and the hands-free capabilities it brings can be a game-changer for companies in manufacturing, process control, healthcare, retail or any other company with boots on the ground. Google Glass sits out on the bleeding edge of enterprise mobility. But, pioneering companies building business cases, pilots or deploying Glass show its promise—even while Glass is in its early days.
As with smartphones and bring your own device (BYOD), Glass presents not only powerful tools and access to information-- it presents new challenges. Procurement, policy development, app development, app deployment, security, usage monitoring, and unlocking the full potential of this wearable technology are major challenges IT managers need to address. As with many nascent technologies, there’s a lack of Glass best practices, but enterprises looking for a competitive edge should start building business cases to ready themselves for Glass’s arrival. Bottom line: It may not be staring you in the face, but Glass is poised for rapid growth in the next 12 to 18 months.