As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Four Key UC Trends for 2012-13
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Mobility, managed services, video, and social business are driving tremendous change in organizations of all sizes, thanks to the need to improve collaboration for virtual workers, and the desire to apply consumer technologies to increase operational efficiency behind the firewall. In addition, IT teams are increasingly relied upon for strategic guidance to enable companies to rapidly embrace change, improve agility, and support consumer applications. IT leaders should stay abreast of all these trends as they create their plans for 2013 and beyond.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.