Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Originally reported in the Indian Pres
Yesterday, I presented the findings of Nemertes’ PilotHouse Contact Center study in which over 480 IT leaders rated their contact center vendors in areas such as technology, custo
Getting SaaS(sy): Trends in SaaS Adoption
Software as a Service (SaaS) remains popular in organizations. Currently, about 74% of companies use at least one SaaS application; functionally, many of these applications and services vary widely, though there are some cross-industry use cases enterprises are fulfilling in the cloud. For example, SaaS uptake is ballooning in areas that are directly correlated to, or are parallel to, the complexities inherent in today’s enterprise mobility implementations. These applications include Mobile Device Management (MDM), Mobile Application Management (MAM), and Unified Communications (UC). While mobility is clearly not a new area in the enterprise, current trends characterized by the influx of consumer-oriented device and Bring Your Own Device (BYOD) strain IT as they roll out solutions, increasing the value proposition of external tools and expertise and consequently, adoption of SaaS. Companies’ increased use of SaaS is demonstrating IT staffs’ growing comfort with outsourcing core software tools, resulting in more successful overall SaaS initiatives.