Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Google IaaS Changes Reflect Growing Acceptance of Public Cloud
Google has announced both a 10x increase in the number of virtual machine types it offers through its ComputeEngine Infrastructure as a Service (IaaS) offering (along with a price reduction on the original ones) and a 20% cost drop on cloud storage. More than half of enterprises using IaaS cite savings as the main driver for adoption; by making more kinds of instance available, allowing a closer fit of virtual machine to workload requirements, and by dropping prices, Google hopes to ride that cost-cutting wave to higher market presence.
BTA Bottom Line:
If you are already using IaaS, remember that one thing you are supposed to be able to do is move workloads to where services that meet your needs are cheapest; but when vendors cut prices, don't lose sight of the "meet your needs" part of that formula.