This week, software development firm Clarity announced the release of Clarity Connect version 4.0, the newest rollout of its contact center platform.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Blame Elton John.
There’s a new type of application on the market, and people are trying to figure out just where it fits.
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How to Turn the Corner on IT Innovation
Innovation is the buzzword du jour for many companies, and CIOs have picked up on the trend. As a result, business and technology leaders are asking IT teams to “enable innovation”—usually without any clear idea of what that entails. Nemertes has captured success factors and best practices for IT teams that innovate effectively, and defined both an innovation maturity matrix and the chief components of an innovation engine that enable IT to deliver on the goal of enabling innovation.