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- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
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- PilotHouse - UCC
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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
How to Turn the Corner on IT Innovation
Innovation is the buzzword du jour for many companies, and CIOs have picked up on the trend. As a result, business and technology leaders are asking IT teams to “enable innovation”—usually without any clear idea of what that entails. Nemertes has captured success factors and best practices for IT teams that innovate effectively, and defined both an innovation maturity matrix and the chief components of an innovation engine that enable IT to deliver on the goal of enabling innovation.