Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Internet Connectivity Services
The Nemertes PilotHouse award for Internet Connectivity Services recognizes Internet Service Providers (ISPs) offering business Internet connectivity services based on technologies such as TDM, DSL, cable, fiber and wireless. IT professionals who use these services rated their providers on technology, value and customer service.