Originally reported in the Indian Pres
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Yesterday, I presented the findings of Nemertes’ PilotHouse Contact Center study in which over 480 IT leaders rated their contact center vendors in areas such as technology, custo
Just a handful of years ago it was nearly impossible to avoid that little red button sitting on seemingly every office desk.
Internet Connectivity Services
The Nemertes PilotHouse award for Internet Connectivity Services recognizes Internet Service Providers (ISPs) offering business Internet connectivity services based on technologies such as TDM, DSL, cable, fiber and wireless. IT professionals who use these services rated their providers on technology, value and customer service.