Today, Google took the veil off its long rumor mobile network service.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.
Originally reported in the Indian Pres
IP Contact Center
The Nemertes PilotHouse award for IP Contact Center (IPCC) recognizes IP contact-center vendors that offer solutions such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and related applications over an IP-based service. IT professionals who use these services rated their providers on technology, value, and customer service.