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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
IPv6- What You Don't Know CAN Hurt You
In February 2011 the Internet Assigned Numbers Association (IANA) released the last two “/8” blocks of IPv4 IP addresses, depleting the pool of available addresses. What does that mean? It means IPv6 is knocking on the door of the technological world at large. Enterprises need to be aware of how to handle the transition from an IPv4 world to an IPv6 world. Fortunately, the transition does not need to happen overnight; yet it cannot be ignored. Transition methods that are being implement today include tunneling, dual-stack, network address translation (NAT), and renumbering. None is perfect, but there is no perfect strategy. The best solution is to deploy a mix of the strategies based on the enterprise’s requirements.