Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Low-cost Video offer Highlights the Demand for Affordable Desktop-Room HD Video Integration
Many HD room video systems are moderately to extremely expensive, making HD video conferencing cost-prohibitive for many businesses. Tely Labs, with its $499 per location telyHD solution, hopes lowering the barrier to entry will meet enterprise demand for room-based HD conferencing that can integrate desktop users as well. Using any HD television, telyHD can conference among six locations. Because telyHD is also Skype Certified, any Skype user on any Skype-enabled device can also participate.
Although 72% of businesses have desktop video, fewer than 2% of users do—but companies expect much broader desktop deployment over the next two years. Given that 71% of businesses also do, or plan to, integrate room and desktop video, demand for such systems is sure to increase quickly as well.
BTA Bottom Line: IT executives who postponed implementation of integrated room and desktop HD video due to cost should look at the newer low-cost options coming on the market.