- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
As they look to simplify the user experience while reducing costs, many enterprises ultimately will seek single-vendor solutions.
Last week, Genesys announced its new native Skype for Business (formerly Lync) integration.
Managed, Hosted and Cloud Services
Based on interviews with more than 200 IT leaders, the Nemertes Communications and Computing Benchmark 2012/13 reflects ground-breaking research covering buying trends, success factors, and budgetary trends.