As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Mobile Application Trends
In the span of five short years, the enterprise mobile-device landscape has changed drastically. New operating systems and corresponding devices are changing how employees and IT professionals view the role of mobility in the enterprise. Apps are the secret sauce that make modern mobile operating systems—Apple’s iOS and Google’s Android—equally compelling to the consumer and the enterprise. Remotely accessed apps are deployed most frequently, followed by native apps, and HTML5 as a distant third, though projections indicate this trend will reverse, accelerating HTML5 and native app development in the enterprise. Most companies use a cost-benefit analysis to determine the types of apps they develop, followed by Return On Investment (ROI). Companies supporting new devices and app development also need to provision for the resulting capacity and density demands that are made on corporate networks.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.