As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Mobility Budgets & Spending Shifts
Although IT budgets remain mostly flat, enterprises continue to increase mobility spending, driven largely by the changing requirements and capabilities of mobile devices. More companies are successfully adopting consumer-oriented devices, through combinations of Bring Your Own Device (BYOD) policies, shifting employee requirements, and increasing tablet use. More organizations use app-centric iOS and Android devices, which require new infrastructure, including more densely engineered Wireless Local Area Networks (WLANs), new mobile app development, and new mobile security policies. The increased spending, however, doesn’t necessarily correlate with positive returns; the manner in which a company approaches mobility does. Simply deploying all the right technologies for this new paradigm of consumer-oriented mobility is no longer sufficient. Companies must develop tailored, informed and comprehensive strategies to correctly leverage the requirements of their industry, size and culture.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.