- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
As they look to simplify the user experience while reducing costs, many enterprises ultimately will seek single-vendor solutions.
Last week, Genesys announced its new native Skype for Business (formerly Lync) integration.
Mobility Strategies, Policies and Best Practices
Mobility represents one of the fastest-growing line items on most IT budgets today, as a rising number of employees request and receive an increasing range of mobile services. Nemertes strongly recommends companies consciously define a mobility strategy and policies to align deployment and procurement practices with business goals.