Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
More Mobility? More Success!
Nearly every success metric Nemertes correlates to mobility initiatives (defined as the business use of mobile devices and applications) indicates one thing: More is better! Whether budgets, number of devices, expansion of employee-owned devices, or usage of tablets, companies find any combination of more successful mobility strategies, higher revenue per employee, and improved IT success. This report examines the top success factors for effective mobility strategies.