Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Nemertes 2012 PilotHouse Awards
The PilotHouse awards are based solely on ratings from about 1,500 IT professionals who use the products and services. Nemertes analysts interview a subset of those IT professionals to gather information on what they like and dislike about the products and services. Participants rated their providers on a 1-to-5 scale on value, technology, and customer service in 22 technology areas.