This week, software development firm Clarity announced the release of Clarity Connect version 4.0, the newest rollout of its contact center platform.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Blame Elton John.
There’s a new type of application on the market, and people are trying to figure out just where it fits.
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Nemertes 2012 PilotHouse Awards
The PilotHouse awards are based solely on ratings from about 1,500 IT professionals who use the products and services. Nemertes analysts interview a subset of those IT professionals to gather information on what they like and dislike about the products and services. Participants rated their providers on a 1-to-5 scale on value, technology, and customer service in 22 technology areas.