Lookout iWork. Lookout Google Docs.
Nemertes 2012 PilotHouse Awards
The PilotHouse awards are based solely on ratings from about 1,500 IT professionals who use the products and services. Nemertes analysts interview a subset of those IT professionals to gather information on what they like and dislike about the products and services. Participants rated their providers on a 1-to-5 scale on value, technology, and customer service in 22 technology areas.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
Have you ever launched an app and watch the battery meter drop before your eyes or feel your smartphone go nuclear?
Contact center vendors have made some big announcements in the past couple of weeks, including more emphasis on the cloud and creating a unified portfolio that tightly integrates