As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Nemertes Research Technology Buyers Guide
Each year as part of our PilotHouse award program, Nemertes contacts several thousand IT professionals to uncover their experiences with the vendors, products and technologies they deploy. This guide brings together the insights provided by the PilotHouse program in a single document that includes ratings for providers of a range of communications, computing and security products.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.